Hardware issues and poor customer support are ruining the Xbox 360 experience for some fans. Part 1 of a special five-part series. -->
Tom Mainelli
Tuesday, February 13, 2007 01:00 AM PST
Microsoft has a problem.
I'm not talking about the fact that very few people actually seem excited about their 13 different varieties of Windows Vista. No, I'm talking about the Xbox 360, a product that has become a favorite among the geek set thanks to its fantastic graphics, solid game selection, and excellent online service. The Xbox 360 has earned an enviable lead over its chief rival, the Sony PlayStation 3; and in an often hard-to-impress industry, it has clearly established itself as a success.
So what's the problem? Well, the Xbox 360 hardware seems prone to breaking down. Worse, the customer service designed to help owners when their hardware goes belly-up seems to be breaking down, too.
For the complete story, click HERE
Article courtesy pcworld.com
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